Welcome to Communities Making a Difference (CMaD)

More Than a Service — A Community Movement

Welcome to CMaD. By joining our team, you are becoming part of something bigger than a job — you are joining a community‑led organisation built on connection, compassion, and purpose.

CMaD (Communities Making a Difference Inc.) was established in 2010 by passionate community members in Mandurah, Western Australia. What began as a small local support network has grown into a community‑owned organisation, proudly supporting hundreds of people each year.

We believe that when communities rally together, remarkable things happen. Our work is grounded in genuine relationships, person‑centred practice, and a commitment to supporting people to live meaningful, independent lives.

About our Courses

These Online Mini‑Courses are designed to help you feel confident, informed, and supported within your role as a Disability Support Worker with CMaD.

Alongside our Staff Handbook, this course will be your friendly companion — guiding you through:

Who we are
How we work
What’s expected of you
How we keep people safe, respected, and empowered

You’ll be warmly welcomed through messages from our Managing Director and Service Coordinators, who recognise the valuable role you play in the lives of the people we support.

Who these courses are for

✔ New Disability Support Workers joining CMaD
✔ Team members new to the disability or NDIS sector
✔ Anyone wanting a strong, values‑based foundation in best‑practice support

What You’ll Learn

1. Who We Are & Our Mission

Learn about CMaD’s history, values, and community‑led approach, and how your role contributes to creating real, positive change.

2. Understanding Our Services

An overview of the supports we provide as a Registered NDIS Provider, including:

Disability Support

Assistance with daily living tasks
Community participation and social activities
Education and employment support
Skill‑building and independence training

Community Access

Beach and nature outings
Local events and festivals
Shopping, dining, and recreation support
Sports and fitness activities

Social Inclusion Programs

Weekly social groups and clubs
Games afternoons and shared meals
Creative arts and music programs
Peer mentor and buddy programs

Personal Care & Home Support

Personal hygiene and grooming assistance
Meal preparation and nutrition support
Household tasks and cleaning
Medication prompting and support

Transport, Respite & NDIS Planning

Accessible vehicle transport
Medical appointment transport
Carer and family respite services
NDIS planning, reviews, and plan management support

Essential Knowledge for Your Role

3. Role Overview & Expectations

Understand your responsibilities, boundaries, and how to deliver person‑centred, respectful, and empowering support.

4. Policies & Procedures

A clear overview of key organisational policies you must follow in your day‑to‑day work.

5. Code of Conduct & Professional Behaviour

Learn about ethical practice, professional boundaries, and representing CMaD with integrity.

6. Work Health & Safety (WHS)

Your safety — and the safety of participants — matters. This section covers:

Risk awareness
Safe work practices
Your responsibilities under WHS legislation

7. Incident Reporting & Restrictive Practices

Learn:

What incidents must be reported
How and when to report them
Understanding restrictive practices and safeguarding participant rights

8. Infection Control & Chemical Waste Management

Best‑practice hygiene, infection prevention, and safe handling of cleaning products and waste.

9. Employment Conditions & Entitlements

Understand your:

Employment conditions
Entitlements
Leave, pay, and workplace support structures

Knowledge Checks & Course Completion

Throughout the courses, you’ll complete short knowledge checks to reinforce learning and build confidence.

At the end of the induction, you’ll be invited to complete a feedback survey — your voice matters to us, and your input helps us improve.

Ready to start?

Click below to access the course!

Courses

CMaD Inc. Communities Making a Difference!